How to Engage Customers For The Success Of Your Online Business?

Customer engagement is the gist of your restaurant marketing. With improper communication, you cannot build a deeper connection with your patrons due to which they might lose clarity and stop doing business with you over time. To make them your loyal customers and continue getting business from them, you have to constantly find effective ways to engage.

Increasing customer engagement is the way ahead for your restaurant, and a digital food ordering system can help you in that. Let’s learn impressive ways to take your customer engagement level to new heights.

Understand your customers well

No matter if you want to improve customer engagement or build a solid relationship with them, you have to understand your customers and their journey with you first and foremost. Using an online ordering platform for restaurants gives you detailed reports and analytics to assess your customers' journey. This will help you devise better strategies to market your products and speak with your buyers for better business growth.

Make announcements to keep them informed

Never thought announcements online can be as effective? The truth is, they can. You only have to make announcements a part of your communication & marketing strategies. Yes, when you are operating a digital restaurant, the best way to keep your customers informed and stay connected with them is by making announcements.

Whether it’s the upcoming offers, an early close day, bundle deals, new launches or celebrations, keep them updated at every step of the way.

Send personal discount emails on special occasion

Another important way to communicate nicely is by sending personal discounts coupons to your customers by mail. On occasions like their birthdays, anniversaries or public holidays, you can send them your good wishes with special discounts only for them to make them feel well-treated.

You can also use other channels like WhatsApp or SMS for these kinds of communications and make them feel celebrated. This will help them remember you in times they’re going out to eat.

Enable customer feedback for effective communication

Customer feedbacks are the most beneficial way of communication, for your customers and your business as well. When customers share feedback, they’re putting what they think about your business genuinely which makes them a reliable source of getting experiential information about your business.

It allows you to get critical insights on areas where you need to improve and where you’re doing better.

Read: How to encourage your guests to leave behind accurate feedback?

Lokobee’s restaurant food ordering system helps you engage your patrons with built-in discount campaigns, loyalty programs, announcement and feedback systems that will help you better communicate with your patrons. Request a demo here.

Comments

5 Restaurant Promotion Ideas to Stack Up for Thanksgiving

We all love Thanksgiving, don’t we? People tend to come out and celebrate it with the most obvious thing - food, which makes it essential for restaurant businesses to build robust marketing plans to lure them. Even though plotting and executing the Thanksgiving marketing strategies is as terrifying as it is exciting, if you come up with the right ones, you can win the game. Here are some ideas to spice up your Thanksgiving promotion plans and make it a season for soaring high sales. Map out your Thanksgiving menu Map out an exciting Thanksgiving special menu for brunch and dinner. Think out of the box and plan out dishes that work well f0r group diners, families, and couples. Make sure whatever you serve is apt for takeout and delivery orders as well. Traditional Thanksgiving menu - Keep and serve Thanksgiving-themed menu items like turkey pie, apple pie, and mashed potatoes, and soft & hard drinks for guests of every age group. Non-regular dinner menu - You can p...

Client Success Story: How A-town Pizza & Kabob House grew sales amidst the Covid-19 pandemic.

Hassan Tariq, the owner of the A-town Pizza in San Ramon, California, comes with a long-held experience in the restaurant industry. He was completely on his own with no existing clientele when he owned the place to continue his family legacy and share the traditional Pakistani flavors and specialty pizzas through the restaurant. Just a few months had passed when he decided to search for a trustworthy and cost-effective online ordering system. That’s when he got in contact with Lokobee and discussed the challenges he was facing. He was in need of a solution that not just promotes easy online ordering but also boosts their marketing efforts. We knew that Lokobee was the answer to his questions so, we suggested it to him and he was more than willing to accept it. “It was important for us to get an ordering system that not just helps us get online orders but supports our marketing efforts. Lokobee does exactly that for us.”, said Hassan. The restaurant retains its customers with...

How To Lower Customer Churn Rate And Gain Customer Loyalty?

If you have recently lost a huge sum of customers and want them to be back and stay, you better know how to bring down your churn rate. The churn rate is the rate of your customers that stop engaging with your food business and buying from you. The customers you lose directly affect your revenue. On top of that, if you lose your existing clientele, you will need to acquire new customers which can be costlier and more crushing for a food business than retaining existing customers. The more churn rate your business generates, the more damaging it can be for your business’ growth and bottom line. That’s why you need to bring down the churn rate while you still can and avoid seeing your business in an unwanted position. Let’s first know the reasons that generate customer churn. Bad customer experience with the product The inefficiency of providing fast and satisfactory service. Your communication system is ineffective Customers don’t feel connected with your business anymo...

Why Take Your Restaurant Online?

In the current digital era, everything from groceries to electrical items is bought online by the customer. Today millennials can order anything and everything in a fraction of seconds with their fingertips and the same goes for ordering food. The food delivery market is changing at a rapid pace, as a restaurant owner, being online is the perfect solution to expanding your market and increasing revenue. Having online visibility helps you connect with the audience who would otherwise know about your business and hence helps you increase the traffic at your restaurant. Here are the major benefits of why you should take your restaurant online: Makes ordering food easier : Gone are the days when people use to travel for hours to their favorite restaurants to place an order, nowadays everyone wants quick service. This is why if your restaurant is digitized, your customer can directly order online and enjoy the food. ...

How Does an Online Food Ordering System Work?

If you’re a restaurant owner, you must know how difficult and clumsy it gets managing online orders. First, you have to take initiative to market your online restaurant, then wait till you get the orders, and then comes the hectic process of making sure online orders are timely delivered and the customer is satisfied. This is too much to ask for when all you should be doing is to promote your restaurant & increase your business. Lokobee is a premium online ordering system, it is one end-to-end solution for all your restaurant needs. Whether it is about receiving orders and delivery or about managing reservations, it takes care of everything and helps you focus on your business. You must be wondering how this system works, let’s take you through the process. Get started easily Bring your restaurant online by integrating your restaurant details with Lokobee online ordering system. It takes just a few minutes and your own restaurant website online will be...

Lokobee - Online Ordering System for Restaurant

Search This Blog