How to encourage your guests to leave behind accurate feedback?

Engaging customers, in the digital age, is no longer about providing them with a service; it's about providing them with an experience - a memorable experience! The success of your business lies in your ability to create that experience, not just online but also in your offline space. The slightest gap in that can lead to unsatisfied customers and bad reviews. That’s why it’s crucial to get your customers’ accurate feedback and build strategies to do better.

Technology plays an important role in that. Restaurants are embracing restaurant online ordering software that helps owners maintain the upper hand. You can also encourage genuine feedback by following these methods.

Use Technology to get genuine feedback

Avoid face-to-face feedback

Gone are the days when people would give feedback to the waiters holding a notepad in hand. The hurried-to-head-out customers are usually reluctant to talk to the restaurant’s staff and are less likely to share their honest opinions. They sum it up in a few words and be on their way which is almost of no use for the restaurants. This is why in-person feedback is not useful unless your guests walk up to you themselves to share what they liked or what didn’t.

Feedback prompt at the time of checkout

Today’s modernized restaurant technology is built to automate the feedback collection for restaurants - whether online or in-restaurant. Lokobee’s online ordering platform for restaurants solicits feedback at the time of checkout so your customers can leave their raw opinions to you using their mobile. And you get them in your system in real-time!

Instant ratings to dishes

Not only the feedback on your service, ambiance, or staff, the system allows dish ratings from your customers to help you know which of your dishes is more and which is less. With the help of Lokobee’s dish ratings, you can improve the taste of your food and inspire other foodies to choose your restaurant.

Turn social media interactions into official feedbacks

There are plenty of social media channels like Facebook, Instagram & Google where your customers talk about your restaurant. It’s an excellent way to find those customer interactions and turn them into sound feedback. You can share a link to your official review page (either your website or a third-party site like Yelp) with them and ask them to submit their experience over there. These reviews will not only help you make the necessary amendments but also help your business improve.

Customers are the cornerstone of any successful business. They’re the key to your business's growth and success. If you want happy customers, you need to give them a good reason to be happy. The best way to do that is by making sure they’re having an excellent experience consistently.

Lokobee’s online feedback system lets you know what exactly your customers are expecting from you, so you can fulfill their needs in the best possible manner and gain due attention in the digital world.

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