How to manage customer loyalty with the festive season marketing?

Achieving your patron’s loyalty has always been the desire of every business. Growing your customer base with new buyers is always a challenge. Even if you obtain your customers’ loyalty, it is difficult to retain them. To know how you can actually achieve it during this festive season, you need to consider customer satisfaction.

You can achieve this with the help of an AI-powered online ordering platform for restaurants. The technology you choose should help you deliver enhanced customer satisfaction, blend seamlessly with your operational activities and be fully reliable.

This blog is an attempt to bring to you an expert view on building and managing your buyers’ loyalty with festive season marketing.

Build Rewards Programs

By developing a loyalty/rewards program around festivals, any business can see a substantial rise in its sales. Yes, it’s that impactful! You just have to get them signed up in the program and keep reminding them how close they’re to redeeming their points. Alert them about new offers as they’re constantly on the hunt for offers around this time of the year. Lokobee adds the fun element to rewards programs by offering them a reward point in exchange for every dollar they spend.

This simple reward system will incite a desire in them to participate, buy more from you and earn more points so they can redeem more rewards and freebies. Make sure they don’t disappear after signing up and stay involved even after a long time.

Offer a simple and convenient way of ordering

The reason why people are turning more and more to online ordering is the convenience. The ease of ordering food, paying for it, and getting it delivered from anywhere is what they need. If you’re giving them all of this more than anything, half of your job is done.

With the restaurant online ordering software of Lokobee, you can quickly set up digital ordering, receive and manage orders in a blink and provide more active service to your customers, whether in-restaurant or off-premise, even on busy festive days.

Keep the conversation going

Always stay connected with your customers in one way or the other. Have your social accounts running and keep posting information like your new dish, upcoming offers, giveaways, and any forms of restaurant's updates with them. Send personalized emails and messages with the best offers trying to upsell, and keep the conversation going on every platform so they feel remembered and valued.

Listen to your customers

Your customers are like a member of your business. Their opinions and suggestions help you become better and grow. Apart from executing the best seasonal marketing, it is very important to hear what they have to say before they turn to third-party review sites. Get their feedback when you still have time to prevent bad mouthing and improve on your services so they know their choices matter.

In the modern world, competition is increasing every single day. To get past this, the customers’ loyalty is a key to success. If your buyers’ are loyal to you, they will buy from you again and again. If they do not, you will lose them.

So, if you want your buyers to be loyal to you, sign up to get a demo of Lokobee that can help you develop and manage the loyalty of your customers.

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