Restaurants are putting a big part of their investment in technology and contactless solutions. The use of the right technology was always a necessity for the food businesses to compete in the industry and has become even more important after the pandemic struck the world, primarily for a fine dining establishment.
Every guest you welcome for fine dining wants to be treated like a VIP. It’s your job to make them that way by prioritizing their requests, understanding their preferences, and offer a personalized dining atmosphere for them. With the right tools, you can create a memorable experience for more guests even with few hands.
Lokobee contactless technology empowers the fine dining service.
Offering menu
In a fine dining restaurant, you’re obliged to make that first impression on your guests as soon as they enter the door. Make sure your staff is fully trained to greet well and make them seated comfortably. Instead of presenting the paper menus to them, they can go for an online menu scanning the tabletop sign (QR code) through their mobile phone.
Of course, you can give them a paper menu on requests as well. But what about amazing your guests by introducing online ordering and payment options? You can make a good first impression by allowing them to order at their convenience, just from their smartphones.
Tip: You can save the costs of reprinting customized food menus every time a dish changes or you come up with new items.
Accepting orders
The Lokobee system is equipped with customer data and helps them choose their previously ordered items, most-bought items, and develop a whole new order using the digital menu.
With a simple order note feature, they can easily send their food preference like the elimination of allergic ingredients, use of less spice and extra salt along with the order, which implies that you can maintain the highest level of satisfaction by meeting their expectation.
Providing satisfying service
Unlike traditional ways of checking in on customers during the meals, your staff need not hang around their table and can wait for the customer’s requests. The table-service tool of Lokobee enables diners to request anything they want like add-ons, tissues, extra cutlery, or salt with one click. This helps you provide speedy service and uninterrupted dining space to them.
Collecting payments
Instead of processing payment using traditional ways at the end of the dining, your diners can settle the check at the time of ordering. By allowing pre-payments in your dining space, you can make you and your guests stress-free. This way, your diners can only think about enjoying the food while you focus on quality service, instead of deciding who will get the bill.
Plus, contactless payment via Lokobee’s online ordering platform is easier for your guests as they can pay using multiple payments options including Apple Pay and Google Pay. Without the need to worry about waiting for the final bill to come, swiping cards, and making any interaction with the staff, they can.
Receiving feedback
Receiving feedback and knowing if your customers were satisfied is an important thing for any fine dining restaurant. Lokobee sends a feedback form to customers after every meal so they can review your service in private. You can use the feedback to make it up to them before they review you on a public review site like Yelp and you lose all the hopes of getting them back.
Lokobee meets the modern expectations of fine dining restaurants and ensures you offer an unbeatable dining experience. Sign up for a live demo and partner with us to enjoy the advantages of more than just an online ordering system.
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