How to better your online food delivery for a remarkable customer experience?

Online food delivery is on the surge as more and more people are turning to food delivery apps. To grab the attention of these foodies, restaurants have to do everything to make sure their customers not just get the good food but also have a convenient and enjoyable food delivery experience.

Let’s know some ways that can help food businesses improve their food delivery and leverage a digital food ordering system to the fullest.

Leverage an inclusive food delivery app

Use a food delivery system that has a user-friendly interface to allow easy menu navigation, real-time delivery tracking and a broad range of secure payment options for your customers. A good online food delivery app like Lokobee can help you build a great food delivery business, giving your customers the convenience of ordering online - all while charging no third-party commissions on orders.

Let customers track their orders

To improve the quality of food delivery, notify your customers about their orders while they are on the way. Send them mobile and email alerts as soon as their order leaves and update them if the delivery can be delayed due to traffic or any other unforeseen circumstances. Remember that transparency is the key to winning the trust of your customers.

Give a heads up about contactless deliveries

In a post covid era, where customers are concerned about their safety, give a heads up to your customers that you and all your delivery staff strictly follow safety protocols and deliver their food safely to their doors. This one extra step of assurance can make your patrons realize that you care about their safety.

Resolve their queries quickly

Online food ordering restaurants tend to make mistakes and errors as they handle several operations at a time. This often results in bad reviews and complaints which can be harmful to your reputation, if not handled carefully. Resolve your customers' complaints as soon as you get them and respond to the review immediately in a positive way. After all, a few words of apology can go a long way.

What’s more?

Packaging - Make sure the food you cook is delivered to your customers in the same condition you send it off. Use high-quality packaging that keeps the food warm, fresh and tempting and wins your customers’ hearts as soon as they unpack it.

Extra perks - Restaurants offer extra rewards to attract online food buyers and make them satisfied, give your customers additional perks like loyalty rewards and discount coupons to get the edge.

The convenience of speedy delivery - The major reason why customers opt for food delivery is the comfort to avail food faster. If it’s your customers’ priority, make it yours, too.

By adopting these ways while operating your food delivery business, you can create a fabulous delivery experience for them and keep them coming back to you. Contact us if you need any help with restaurant online ordering software to do that.

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