How to manage cancellations and no-shows with an online ordering solution.

No-show is among the biggest concerns for restaurants whether it’s for on-premise reservations or off-premise orders. Food businesses lose huge profit margins due to no-shows and canceled takeout and delivery orders as this is the common problem in the industry.

Here are the problems that restaurants face due to cancellations and no-shows:

Restaurants turn away the customers whom they can serve throughout the time they spend preparing no-show orders.
Every no-show order in the restaurant business is worth a lot and may cost a huge part of their profit.
It may also mean throwing off the cost of food that has been prepared by the restaurant staff.

The food business already has a very thin margin and no-shows can leave drastic effects on the business and take a toll on its health. Let’s know the effective ways to control them.

Use restaurant management technology

Reducing the order cancellations and no-shows in your restaurants is no kid’s task. It takes efforts, strategy, and efficient technology to manage and reduce no-shows. But by making the most of Lokobee’s online ordering system for restaurants, you can do that.

Pre-Payment Online

Pre-payment is one of the best ways to make them think twice before they bail on you by canceling an order or not showing up for pickup. When your customers pay in advance, they are less likely to disappear and are obliged to show up as they fear losing their money. You can make your customers pay at the time of ordering by choosing Lokobee’s digital payment solution and reduce the risks of losing business.

Reward them to bring them back

A courteous follow-up like a call, message, or email to these customers will help them know that you care. You can also use Lokobee’s Discounts & coupons tool to send personalized discount coupons via mail and try to reduce the number of no-shows.

Ensure their safety

Due to the pandemic, people are still hesitant in ordering food from restaurants which sometimes makes them step back. Reassure them that you’re following all the safety precautions so they have the faith in you and your services. By following an end-to-end contactless process, you can make their confidence in you stronger.

Allow them to make changes easily

Often, people are unable to modify their orders which leads them to cancellations and no-shows. Lokobee makes it convenient for them to customize their order and inform them about every step of order processing, reducing the chances of no-shows or order cancellations.

Cancellation and no-shows happen in the food business and we can’t entirely control it. But these were a few ways using which you can reduce the number of no-shows and keep your business’s growth unaffected by it.

If you’re in need of the right online ordering technology that helps you manage your restaurant operations as well, click here to sign up and book a demo.

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